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FAQs

How do I pay for my order?

You can pay for your goods with credit card when you complete the checkout process. If there are any changes to your order following the checkout process a member of the Pallas Click & Collect Team will contact you the morning of your collection. When you arrive at the Click & Collect site in Dublin, Cork, Athlone or Limerick you will receive your goods in full. 

Where are the Click & Collect locations?

Athlone
The Athlone Click & Collect facility is located in Woodville Road. Please click here for exact location

Cavan
The Cavan Click & Collect facility is located at the Cavan Crystal Hotel. Please click here for exact location

Cork
The Cork Click & Collect facility is located in Little Island. Please click here for exact location

Drogheda
The Drogheda Click & Collect facility is located at the Glenside Hotel. Please click here for exact location

Dublin 
The Dublin - Kilmacud Click & Collect facility is located just off the M50. Please click here for exact location
The Dublin - Parkwest Click & Collect facility is located just off the M50. Please click here for exact location
The Dublin - Swords Click & Collect facility is located in Airside Retail Park. Please click here for exact location

Galway
The Galway Click & Collect location is at The Huntsman. Please click here for exact location

Killarney
The Killarney Click & Collect facility is located at the INEC. Please click here for exact location

Kilkenny
The Kilkenny Click & Collect facility is located at the O'Loughlin Gaels Car Park. Please click here for exact location

Limerick City & County
The Limerick City Click & Collect facility is located in Mungret. Please click here for exact location
The Limerick County Click & Collect facility is located in Newcastle West. Please click here for exact location

Waterford
The Waterford Click & Collect facility is located at Mount Sion, Ozanam St. Please click here for exact location

Do I have to place my order before a specific cut off time?

You can place your order through the Click & Collect website for next day collection up to 6pm the previous day.  Before you start your order your will be prompted to select a pick up date and a pick up time. You will only be able to select pick up times that are available on site. Our collection times vary across locations so please select the appropriate time for you location. 

Can I change my order if I want to add or remove products?

Unfortunately it is not possible to amend an order once it has been confirmed.  However, if you would like to place a new order it is possible to do so at a later time if there is an available time slot.

Can my order be delivered to my address?

No, orders can only be collect at the selected Click and Collect collection point. 

Do I need proof of identification when picking up my delivery?

You will need your email order confirmation number to confirm your order upon arrival at the Click & Collect pick up location.

What happens if I don’t pick up my order at the proposed time?

There will be a restocking fee of €25 charged against the credit card provided during the order process.

Is there a minimum amount that I need to spend with the Click & Collect website?

Yes, there is a minimum amount of €30 that you must spend to avail of the Click & Collect service.

I’m already a Pallas Foods customer do I need to use my customer account number?

No, when you register with Pallas Foods Click & Collect you will have a separate account to your normal Pallas Foods account.

Can I get the prices for these products through telesales or my rep as per normal?

No, the prices available on the Click & Collect site are only available to Click & Collect customers.

Do I have to be within a certain distance of the site to avail of this service?

You can order from anywhere in the country but you must be available to collect the goods at your specified time.

How will I know my order is ready?

You will receive an order confirmation email shortly after placing your order confirming your order and collection time and location as selected at the start of the purchase process. 

Will I still be able to contact my Area Sales Manager at Pallas Foods if I order through Click & Collect?

Yes you can still contact your Area Sales Manager and order through telesales as normal.

Who do I contact if I have a technical support question?

For Click &  Collect Queries or email Collect@Pallasfoods.com. Customer service operates between 9am – 6pm Monday – Friday

Will I know if a product is out of stock?

Yes.  When you go through the ordering process you will be advised of unavailable products by a traffic light system;

Green – good stock
Yellow – low stock
Red – out of stock

What do I do if I have lost my username and password?

To reset your password please select the “Forgot Password” option in the login/register section of the website. An email will be sent to the address supplied when you originally ordered.

I placed an order but I didn’t receive an order confirmation email, how do I check my order?

First check your basket to ensure that you have completed the checkout process.  If this doesn’t help, select ‘account’ on the top right hand of screen and then select ‘previous orders’.  You will see a list of all orders placed with your most recent order at the top.

How do I add an item to my favourites list?

  • Sign in as usual onto your Click and Collect Account
  • Search for the Product you wish to keep in your Favourites List by typing in the code or product description in the Search Area
  • When the product image appears there is a heart on the left hand side of the image
  • Click on the heart
  • A prompt box Add to Favourites will appear on the screen
  • In this box there is a heading Favourites List
  • Click on the box beside Favourites List
  • The product is now stored in your Favourites
  • Exit Out 

Your product is now stored and can be viewed any time you sign in by selecting the Account prompt beside the Select Pick up Details on your  Screen.  Favourites is in the Account List.

How do I know if a product is frozen or not?

Frozen products are identified "Frozen" icon in the top right of the image.